Hong Kong
Standard Delivery for Regular Items
Shipping and delivery for regular items (Mice, Keyboards, and Lightbulbs) generally take 2 to 4 working days; but could take up to 4 to 10 working days during/ right after promotional periods. We will dispatch your order via SF Express, SF Express ‘s courier will usually call the recipient in advance to confirm the delivery arrangement.
Standard Delivery for Chairs, Desks, & Sim Rigs
Shipping and delivery for medium to large-size items (Chairs, Desks, and Sim Racing Rigs) generally take 7 to 10 working days; but could take up to 10 to 20 working days during/right after promotional periods. Our Dispatch Team will contact you 1 or 2 days before delivery to confirm a delivery date & time.
Delivery Fees & Additional Charges
We provide free delivery service for orders over HKD $300, with a flat HKD $35 delivery fee for orders below HKD $300. Please see below for additional Charges
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Item
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Additional Fee
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Chair/Desk/Sim Rig Remote Area Shipping to Tung Chung / Discovery Bay
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$150
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Chair/Desk/Sim Rig Item Remote Area Shipping to Ma Wan
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$100
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Stair Charge Arrangement for Chairs (Minimum 5 Stairs)
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$50 per floor
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Stair Charge Arrangement for Desks (Minimum 5 Stairs)
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$160 per floor
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Stair Charge Arrangement for GT3 & ProAM (Minimum 5 Stairs)
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$160 per floor
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*Additional Charges could be handed to our delivery driver in the delivery process. We reserve the right to cancel the order if customers are unwilling to pay for the additional charges if the condition applies.
*Delivery service covers addresses only within a 100m parameter of the unloading point.
*For Delivery service to outlying Islands (Lantau Island, Lamma Island, Cheung Chau & Peng Chau), Items can only be arranged to be picked up by the customer at the departure pier.
Inquiries/Requests
For All Delivery Inquiries or requests, please contact us at (+852) 8481 0814 or aftersales@zenoxstore.com
Macau
Standard Delivery for Regular Items
Shipping and delivery for regular items (Mice, Keyboards, and Lightbulbs) generally take 2 to 4 working days; but could take up to 4 to 10 working days during/ right after promotional periods. We will dispatch your order via SF Express, SF Express ‘s courier will usually call the recipient in advance to confirm the delivery arrangement.
Standard Delivery for Chairs, Desks, & Sim Rigs
Shipping and delivery for medium to large-size items (Chairs, Desks, and Sim Racing Rigs) generally take 7 to 10 working days; but could take up to 10 to 20 working days during/right after promotional periods. We will dispatch your order via SF Express, SF Express ‘s courier will usually call the recipient in advance to confirm the delivery arrangement.
Delivery Fees
We provide free delivery service for orders over HKD $300, with a flat HKD $35 delivery fee for orders below HKD $300.
Inquiries/Requests
For All Delivery Inquiries or requests, please contact us at (+852) 8481 0814 or aftersales@zenoxstore.com
Taiwan
Standard Delivery for Regular Items
Shipping and delivery for regular items (Mice, Keyboards, and Lightbulbs) generally take 4 to 7 working days; but could take up to 7 to 14 working days during/ right after promotional periods. We will dispatch your order via SF Express, SF Express ‘s courier will usually call the recipient in advance to confirm the delivery arrangement.
Standard Delivery for Chairs, Desks, & Sim Rigs
Shipping and delivery for medium to large-size items (Chairs, Desks, and Sim Racing Rigs) generally take 10 to 14 working days; but could take up to 14 to 20 working days during/right after promotional periods. We will dispatch your order via SF Express, SF Express ‘s courier will usually call the recipient in advance to confirm the delivery arrangement.
Important: Real-name Authentication for Taiwan Individual Imported Shipment
All Taiwan individual imported express shipments require real-name authentication. You must download the “EZ WAY” real-name authentication APP (Android download/ iOS download) on mobile phone and perform the online authentication registration. The Full Chinese Name and the Taiwan telephone number you provided should also match with your registration correctly. Please learn more at https://eweb.customs.gov.tw/multiplehtml/3344
Once an order is confirmed, we will contact you directly to reconfirm the delivery details to ensure the delivery is successful.
Delivery Fees
We provide free delivery service for orders over TWD $2,000, with a flat TWD $205 delivery fee for orders below TWD $2,000.
Inquiries/Requests
For All Delivery Inquiries or requests, please contact us at (+852) 8481 0814 or aftersales@zenoxstore.com
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