Product Guarantee

Zenox Product Guarantee

You may request for an exchange of the product within 7 days of delivery if the product is found to be defective. After 7 days of purchase, you can still enjoy the repair service covered by our products' warranty and contact us for arrangement.

 

What is Covered under this Guarantee?

Structural manufacturing defects in material of the frames and moving parts are covered by this guarantee. These include the armrests, casters, gas lift and base of the chair.

What is NOT COVERED under this Guarantee?

The guarantees do not apply if:
1) The products have been stored or assembled incorrectly, used inappropriately, abused, misused, altered without the written permission of Zenox;
2) The products have been damaged due to normal wear and tear, cuts or scratches, or impacts or accidents;
3) The products have not been assembled in accordance with the assembly instructions;
4) The products have been damaged due to external factors such as exposure to the sun, dampness, dust or mites etc;
5) The damage is on the mesh, fabric and leather covers, seat and back cushions;
6) The original sales invoice of the products is non-present;
7) The damaged item is used outside the original delivery address, i.e. outside Hong Kong or Macau.

Duration of Guarantee

We offer at least one year of product guarantee starting from the date of purchase according to our system. Display products are excluded from our product guarantee. Please see the list below for the duration of warranty for different products:

 

Product

Duration

Nebula Office Chair

Spectre Series Gaming Chair

5 Years

3 Years

Jupiter Series Gaming Chair

3 Years

Saturn Series Gaming Chair

1 Year Hardware Maintenance

Mercury Series Gaming Chair

1 Year Hardware Maintenance

Pluto Series Gaming Chair

1 Year Hardware Maintenance

Rookie Series Gaming Chair

1 Year Hardware Maintenance

Footstool for Racing Chair

1 Year Hardware Maintenance

Philips Hue Products (Provided by Signify)

2 Years

Orion Gaming Desk

1 Year

Artemis Gaming Desk

1 Year

Zeus Gaming Desk

1 Year

Gaming Gears

Please contact the distributor as stated on the package

Other products

Please contact us for more information

 

Conditions for the guarantees

A proof of purchase (the original sales invoice issued by Zenox) is required for this guarantee to be effective.  

Other Terms and Conditions

All structural manufacturing defects of the product as alleged by the customer shall be examined. Zenox shall determine in its sole discretion whether the damage is covered by this guarantee. Zenox retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion. All decisions by Zenox shall be final.

If you have any more questions regarding Exchange/Refund/Warranty, please contact us at sales@zenoxstore.com or call 8481 7841/ 8481 0418 for more information

Zenox 產品保證
如果發現產品有缺陷,您可以在送貨後7天內要求更換產品。購買7天後,您仍然可以享受我們產品保修範圍內的維修服務,並與我們聯繫以作安排。


此保證涵蓋什麼?
框架和可活動部件的材料在結構上的製造缺陷均在此保證所涵蓋。這些包括扶手,腳輪,氣舉裝置和椅子的底座。


此保證不涵蓋什麼?
保證不適用於以下情況:
1)未經Zenox書面許可,對產品進行了錯誤的存放或組裝,不當使用,濫用,誤用,更改;
2)產品由於正常磨損,割傷或刮傷,撞擊或事故而損壞;
3)產品未按照組裝說明進行組裝;
4)產品由於暴露在陽光下,潮濕,灰塵或蟎蟲等外部因素的損壞;
5)損壞網布,織物和皮革覆蓋物,座椅和靠墊;
6)產品的原始銷售發票不存在;
7)損壞的物品在原始收貨地址之外使用,即在香港或澳門以外的地方使用。


保證期限

從購買之日起,我們提供至少一年的產品保修。陳列產品不屬於我們的產品保證。請查看以下列表,以了解不同產品的保修期限:

產品

保養期

Nebula辦公室椅

幽靈系列電競椅

5

3

木星系列電競椅

3

土星系列電競椅

1年硬件保養

水星系列電競椅

1年硬件保養

冥皇星系列電競椅

1年硬件保養

Rookie 兒童系列電競椅

1年硬件保養

可升降腳踏

1年硬件保養

Philips Hue 產品 (由Signify提供)

2

獵戶座系列電競枱

1

阿提密斯系列電競枱

1

宙斯系列電競枱

1

電競枱配件

請按照包裝上的說明聯繫分銷商

其他產品

請與我們聯繫獲取更多信息

 

保證條件
要保證此擔保有效,需要購買證明(Zenox發出的原始銷售發票)。

 

其他條款和條件
所有客戶聲稱的產品問題將會被檢查。 Zenox將自行決定是否在保證範圍內。 Zenox保留決定維修或更換產品或全額退款的購買權。 Zenox所有決定均為最終決定。
如果您對退換/退款/保修等有任何其他疑問,請通過sales@zenoxstore.com與我們聯繫,或致電8481 7841/8481 0418了解更多信息。