Zenox Warranty Process 保養流程

於本公司產品保養期內，如對Zenox產品有任何查詢可以將單據、產品相片連同問題，可以以下方法聯絡本公司售後保養部：

WhatsApp: 8481 7841
 
聯絡售後保養部前，必須先準備以下資料:
   1. 產品型號；
   2. 問題描述；
   3. 顯示問題的照片/影片；
   4. 購買單據證明(需顯示售賣店鋪/購買日期)。

    售後保養部會嘗試先提供簡單解決方法，如無效，我們將提供以下方案，包括但不限於：

       1.安排專人提供上門維修服務；
       2.寄送替換零件；
       3.如產品品質遠低於本公司之保證水平 ，則安排換貨。

      於保養期内以上服務之費用全免。

      *如產品已超出保養期，本公司亦可提供以上服務，收費詳情請向售後保養部查詢　



      Zenox 產品保證期 按此

       

      Zenox Warranty Process 保養流程

      During the product warranty period, if you have any inquiries about the product, Please contact our after-sales department in the following ways:

      WhatsApp: 8481 7841

      Before contacting the after-sales department, you need to prepare the following information:

      1. Product model
      2. Problem description
      3. Photos/videos showing the problem
      4. Purchase receipt (must show the store/purchase date)

      The after-sales department will try to provide a simple solution first. If it is invalid, we will provide the following solutions, including but not limited to:

      1. Arrange special personnel to provide door-to-door maintenance services;
      2. Send replacement parts;
      3. If the product quality is far below the guarantee level, we will arrange a replacement.

       

      The above services are free of charge during the warranty period.

      *If the product has exceeded the warranty period, we can also provide the above services, please contact the after-sales department for details of the charges

      Zenox Product Warranty Period Click Here