Warranty Process

During the product warranty period, if you have any inquiries about the product, Please contact our after-sales department in the following ways:

WhatsApp: 8481 7841

Before contacting the after-sales department, you need to prepare the following information:

  1. Product model
  2. Problem description
  3. Photos/videos showing the problem
  4. Purchase receipt (must show the store/purchase date)

The after-sales department will try to provide a simple solution first. If it is invalid, we will provide the following solutions, including but not limited to:

1. Arrange special personnel to provide door-to-door maintenance services;
2. Send replacement parts;
3. If the product quality is far below the guarantee level, we will arrange a replacement.


The above services are free of charge during the warranty period.

*If the product has exceeded the warranty period, we can also provide the above services, please contact the after-sales department for details of the charges.