During the product warranty period, if you have any inquiries about the product, Please contact our after-sales department in the following ways:

WhatsApp: 8481 7841

Before contacting the after-sales department, you need to prepare the following information:

1. Product model
2. Problem description
3. Photos/videos showing the problem
4. Purchase receipt (must show the store/purchase date)

The after-sales department will try to provide a simple solution first. If it is invalid, we will provide the following solutions, including but not limited to:

1.Arrange for a specialist to provide in-home repair services (Zenox products only);

2.Send replacement parts (Zenox products only);

3.Customers can bring the product to the Zenox after-sales service center for inspection. If the product quality is significantly below guaranteed standards, we will arrange for a replacement (for other brands'products distributed by Zenox)

The above services are free of charge during the warranty period.

*If the product has exceeded the warranty period, we can also provide the above services, please contact the after-sales department for details of the charges.