• We provide free delivery service within Hong Kong for orders over HKD $300, with exception to remote and restricted areas, please see below for details.

• For delivery service to Tung Chung, Ma Wan, Discovery Bay, Outlying Islands (Lantau Island, Lamma Island, Cheung Chau & Peng Chau), Kwai Chung Container Terminal and restricted areas, please refer to the table below for additional shipping charges for specific areas.

• Additional shipping charges could be handed to our delivery driver as the goods is being delivered. We reserve the right to cancel the order if customers are unwilling to pay the additional charges. If your area is not listed, please contact us at zp@zenoxstore.com for alternative delivery and pickup methods

• Shipping and delivery for medium to large-size items (Chairs,Desks,Racing Rigs,etc) generally take 7 to 14 working days; but could take up to 21 working days during/right after promotional periods

• Shipping and delivery for small-size items (e.g mice, keyboards, Philips Hue products) generally take 3 to 7 working days; but could take up to 14 working days during/ right after promotional periods

• Our staff members will call you 1 or 2 days before delivery to make arrangement for medium to large-size items; small-size items are generally delivered through courier who will contact you directly as they have picked up the goods

• Delivery service covers addresses only within a 100m parameter of the unloading point.

• For Zenox chair deliveries, there will be a $50 surcharge per floor (Five stairs) if there are stairs

• For Zenox desk deliveries, there will be a $160 surcharge per floor (Five stairs)if there are stairs

• We offer assembly service at $250 per order 

*This page is only in regards to purchases in Hong Kong region. For customers in other areas, please navigate to our other respective stores in the "Contact Us" section.

Exchange Policy

• If the product is unused and found to be defective, exchange can be made within 7 days from the date of delivery

• Please keep and show your proof of purchase (i.e. invoice, credit card records, etc.)

• Products which have been used, stained or washed cannot be refunded

• For products that have been purchased for more than 7 days, refunds will not be offered. Only maintenance and repair services will be available

• All decisions by Zenox & Azure Esports Company Limited shall be final

• Please contact us at zp@zenoxstore.com or call 8481 0814 for more information