Distribution Warranty Process 代理保養程序

Distribution Warranty Process 代理售後保養流程

於本公司代理的產品保養期內,如對產品有任何查詢可以將單據、包裝盒及產品相片連同問題,可以以下方法聯絡本公司售後保養部:

WhatsApp: 8481 7841

聯絡售後保養部前,必須先準備以下資料:

    1.產品型號
    2.問題描述
    3.顯示問題的照片/影片
    4.購買單據證明 (需顯示售賣店鋪/日期)
    5.產品包裝是否有Azure eSports Company Limited保養貼紙 (只適用於Keychron/Durgod)
    6.包裝/配件是否齊全 (只適用於Keychron/Durgod)

    *必須證明產品為本公司代理行貨,否則恕不受理*

    售後保養部會嘗試先提供簡單解決方法,如無效,客人需自行攜帶有問題產品及上述所有購買證明到我們售後服務中心請先預約!!

    地址:荃灣美環街1號時貿中心2樓01室 請先預約!!

    開放時間:星期一至五 10:00 – 18:00

    電話:8481 7841

    售後保養部同事會先檢查問題,然後提供相應方案,包括但不限於更換零件、維修或換貨。維修一般需要14-30個工作天,維修完成若經通知後未於三個月內取回產品,恕本公司不負保管之責任。

     

    一般產品常見問題及解決方法

    Keychron 常見問題及解決方法  按此

    Tecware 常見問題及解決方法    按此

     

    根據以上建議都不能解決問題,怎麽辦?

    如以上建議都不能解決問題,請按照以上售後保養流程聯絡本公司售後保養部進行進一步檢查。

     

    Distribution Warranty Process

    During the product warranty period, if you have any inquiries about the product, Please contact our after-sales department in the following ways:

    WhatsApp: 8481 7841

    Before contacting the after-sales department, you need to prepare the following information:

    1. Product model
    2. Problem description
    3. Photos/videos showing the problem
    4. Purchase receipt (must show the store/purchase date)
    5. Is there an Azure eSports Company Limited maintenance sticker on the product packaging (only for Keychron/Durgod)
    6. Is the package/accessories complete (only for Keychron/Durgod)

    *It must be proved that the product is sold by the Authorized Reseller, otherwise the RMA request will not be accepted*

    The after-sales department will try to provide a simple solution first. If it is invalid, the customer needs to bring the faulty product and all the above purchase certificates to our after-sales service center, please make an appointment first!

    Address: Unit 201-202, Mega Trade Centre, 1 Mei Wan Street, Tsuen Wan (2nd Floor) Please make an appointment in advance!!

    Opening Hours: Monday to Friday 10:00 – 18:00

    Tel: 8481 7841