新冠疫情送貨安排 Special Delivery Arrangement due to Corona virus
本公司會盡最大努力確保商品供應充足，若因某些不能控制的情況下缺貨/延誤，我們將以電郵/ 電話/ Whatsapp通知顧客。
Due to the recent impact of the Corona virus, the delivery will have the following arrangements.
Shipping and delivery for small-size items (e.g mice, keyboards, Smart Home products):
‧All small items will be sent by SF Express. As for the buildings with confirmed cases in the past 14 days, customers may consider to pick up the shipment with our SFHK courier staff downstairs or arrange self-pick up at any outlet of the SFHK self-operated network. click here for the address and business hours of SF Stores.
‧The delivery time is generally 5-7 working days, and the goods are dispatched via SF Express. The delivery time after dispatched depends on the delivery arrangement of SF Express. Currently, The transit time of all shipments may be delayed. For more details:Latest Service Arrangements Amid the Pandemic
Shipping and delivery for medium to large-size items (Gaming Chairs, Gaming Desks,Racing Rigs,etc):
‧Gaming Chairs,Chair/ Desk Accessories, Racing Rigs
Due to the Corona virus, the delivery time may be delayed. The current longest delivery time is about 30 days. If the situation permits, it will be as early as possible.
Due to the Corona virus, the delivery time may be delayed. The current longest delivery time is about 60 days. If the situation permits, it will be as early as possible.
Zenox will ensure that the goods are in sufficient supply. In case of out of stock/delay due to some uncontrollable circumstances, we will notify customers via email/phone/Whatsapp.
Updated on May 03, 2022
- We provide free delivery service within Hong Kong for orders over HKD $300, with exception to remote and restricted areas, please see below for details.
- For delivery service to Tung Chung, Ma Wan, Discovery Bay, Outlying Islands (Lantau Island, Lamma Island, Cheung Chau & Peng Chau), Kwai Chung Container Terminal and restricted areas, please refer to the table below for additional shipping charges for specific areas.
- Additional shipping charges could be handed to our delivery driver as the goods is being delivered. We reserve the right to cancel the order if customers are unwilling to pay the additional charges. If your area is not listed, please contact us at email@example.com for alternative delivery and pickup methods
- Shipping and delivery for medium to large-size items (Chairs,Desks,Racing Rigs,etc) generally take 7 to 14 working days; but could take up to 21 working days during/right after promotional periods
- Shipping and delivery for small-size items (e.g mice, keyboards, Philips Hue products) generally take 3 to 7 working days; but could take up to 14 working days during/ right after promotional periods
- Our staff members will call you 1 or 2 days before delivery to make arrangement for medium to large-size items; small-size items are generally delivered through courier who will contact you directly as they have picked up the goods
- Delivery service covers addresses only within a 100m parameter of the unloading point.
- For Zenox chair deliveries, there will be a $50 surcharge per floor (Five stairs) if there are stairs
- For Zenox desk deliveries, there will be a $160 surcharge per floor (Five stairs)if there are stairs
- We offer assembly service at $250 per order
*This page is only in regards to purchases in Hong Kong region. For customers in other areas, please navigate to our other respective stores in the "Contact Us" section.
- If the product is unused and found to be defective, exchange can be made within 7 days from the date of delivery
- Please keep and show your proof of purchase (i.e. invoice, credit card records, etc.)
- Products which have been used, stained or washed cannot be refunded
- For products that have been purchased for more than 7 days, refunds will not be offered. Only maintenance and repair services will be available
- All decisions by Zenox & Azure Esports Company Limited shall be final
- Please contact us at firstname.lastname@example.org or call 8481 0814 for more information
- 小件物品（例如滑鼠，鍵盤，Philips Hue產品等）的送貨時間通常需要3 - 7個工作天﹔如在促銷期間/之後最多可能需要14個工作天
- 對於Zenox椅子送貨，如果送貨地址有樓梯，每層(五級樓梯起計一層)將收取$ 50的附加費
- 對於Zenox桌子送貨，如果送貨地址有樓梯，則每層（五級樓梯起計一層）將收取$ 160的附加費
- 我們提供安裝/組裝服務，每訂單收取$ 250附加費
- 請通過zp@zenoxstore.com與我們聯繫，或致電8481 0814了解更多信息