Hong Kong

Standard Delivery for Regular Items

Shipping and delivery for regular items (Mice, Keyboards, and Lightbulbs) generally take 2 to 4 working days; but could take up to 4 to 10 working days during/ right after promotional periods. We will dispatch your order via SF Express, SF Express ‘s courier will usually call the recipient in advance to confirm the delivery arrangement.

Standard Delivery for Chairs, Desks, & Sim Rigs

Shipping and delivery for medium to large-size items (Chairs, Desks, and Sim Racing Rigs) generally take 7 to 10 working days; but could take up to 10 to 20 working days during/right after promotional periods. Our Dispatch Team will contact you 1 or 2 days before delivery to confirm a delivery date & time.

Delivery Fees & Additional Charges

We provide free delivery service for orders over HKD $300, with a flat HKD $35 delivery fee for orders below HKD $300. Please see below for additional Charges

*Additional Charges could be handed to our delivery driver in the delivery process. We reserve the right to cancel the order if customers are unwilling to pay for the additional charges if the condition applies.

*Delivery service covers addresses only within a 100m parameter of the unloading point.

*For Delivery service to outlying Islands (Lantau Island, Lamma Island, Cheung Chau & Peng Chau), Items can only be arranged to be picked up by the customer at the departure pier.

Inquiries/Requests

For All Delivery Inquiries or requests, please contact us at (+852) 8481 0814 or aftersales@zenoxstore.com

Macau

Standard Delivery for Regular Items

Shipping and delivery for regular items (Mice, Keyboards, and Lightbulbs) generally take 2 to 4 working days; but could take up to 4 to 10 working days during/ right after promotional periods. We will dispatch your order via SF Express, SF Express ‘s courier will usually call the recipient in advance to confirm the delivery arrangement.

Standard Delivery for Chairs, Desks, & Sim Rigs

Shipping and delivery for medium to large-size items (Chairs, Desks, and Sim Racing Rigs) generally take 7 to 10 working days; but could take up to 10 to 20 working days during/right after promotional periods. We will dispatch your order via SF Express, SF Express ‘s courier will usually call the recipient in advance to confirm the delivery arrangement.

Delivery Fees

We provide free delivery service for orders over HKD $300, with a flat HKD $35 delivery fee for orders below HKD $300.

Inquiries/Requests

For All Delivery Inquiries or requests, please contact us at (+852) 8481 0814 or aftersales@zenoxstore.com

Taiwan

Standard Delivery for Regular Items

Shipping and delivery for regular items (Mice, Keyboards, and Lightbulbs) generally take 4 to 7 working days; but could take up to 7 to 14 working days during/ right after promotional periods. We will dispatch your order via SF Express, SF Express ‘s courier will usually call the recipient in advance to confirm the delivery arrangement.

Standard Delivery for Chairs, Desks, & Sim Rigs

Shipping and delivery for medium to large-size items (Chairs, Desks, and Sim Racing Rigs) generally take 10 to 14 working days; but could take up to 14 to 20 working days during/right after promotional periods. We will dispatch your order via SF Express, SF Express ‘s courier will usually call the recipient in advance to confirm the delivery arrangement.

Important: Real-name Authentication for Taiwan Individual Imported Shipment

All Taiwan individual imported express shipments require real-name authentication. You must download the “EZ WAY” real-name authentication APP (Android download/ iOS download) on mobile phone and perform the online authentication registration. The Full Chinese Name and the Taiwan telephone number you provided should also match with your registration correctly. Please learn more at https://eweb.customs.gov.tw/multiplehtml/3344

Once an order is confirmed, we will contact you directly to reconfirm the delivery details to ensure the delivery is successful.

Delivery Fees

We provide free delivery service for orders over TWD $2,000, with a flat TWD $205 delivery fee for orders below TWD $2,000.

Inquiries/Requests

For All Delivery Inquiries or requests, please contact us at (+852) 8481 0814 or aftersales@zenoxstore.com