Delivery Policy (For All TCG Cards & Related Products)

Hong Kong & Macau

We offer two simple and safe options for receiving your TCG orders:

  1. In-Store Self-Pickup (Tsuen Wan Store)
    • Available once we send you the “Ready for Pickup” notification via WhatsApp / Email
    • Pickup location: Zenox Arcadia
      Address: Unit 104–105, 1/F, Mega Trade Centre, 1 Mei Wan Street, Tsuen Wan Phone: 5543 2543
      Business Hours: Mon–Sun & Public Holidays 11:00 – 20:00
    • Please pick up your order within 7 days after receiving the pickup notification. After 7 days we reserve the right to restock the items and refund (minus any payment gateway fees).
  2. SF Express – Pay on Delivery (運費到付)
    • We only use SF Express “Pay on Delivery” service for all mailed orders.
    • Shipping fee shows $0 at checkout – actual SF Express fee will be collected by the courier upon delivery (standard SF rates apply).
    • Delivery time: usually 1–2 business days in Hong Kong; 2–4 business days to Macau.
    • Tracking number will be sent via WhatsApp / Email once the parcel is dispatched.
    • This method ensures maximum safety for both buyer and seller.

Overseas Orders We currently do not offer standard overseas shipping for TCG products. Overseas customers please contact us directly via WhatsApp (+852 5543 2543) for individual arrangements. All shipping fees, customs duties, taxes, and transit risks will be borne by the buyer.

 

Processing Time

  • In-stock items are normally ready for pickup or dispatched within 2–4 business days after payment confirmation.
  • Pre-order items will follow the official release schedule.
  • No processing or dispatch on public holidays.

Important Notes

  • Once handed to SF Express, any loss, damage, or delay during transit falls under SF Express’s responsibility. We are not liable after handover.
  • All cards are packed with maximum protection, but we are not responsible for courier mishandling after dispatch.

Customer Service

WhatsApp / Phone: +852 5543 2543

Store Hours: 11:00 – 20:00 daily (including public holidays)

Thank you for supporting Zenox!