My Cart

Close

Shipping & Delivery

 

Shipping Arrangement Due to Coronavirus Outbreak

武漢肺炎疫症下訂單送貨安排

UPDATED on 30 January 2020

Due to the recent outbreak of Coronavirus in Hong Kong, there may be delays in the dispatch of goods due to disruption to the supply chain and logistics services. We strive to keep shipment of goods on schedule if possible and we would appreciate the understanding from our valued customers. We wish the current situation would get better as soon as possible and all services will resume normally.

於2020年1月30日更新

由於供應鏈及物流服務受近日武漢肺炎疫情影響,訂單送貨時間或需延遲。我們將盡力保持貨物維持原定時間內送達客人手上,望各位顧客能體諒任何延誤的情況。我們亦希望疫情盡快受控,各項服務早日回復正常。

 

  • We offer free shipping within Hong Kong (except Tung Chung, Ma Wan, Discovery Bay, Outlying Islands and restricted areas - please see below)
  • WE ONLY ship within Hong Kong at the moment (For customers in Canada, please visit our Canada store)
  • For Customers in Macau who wish to make a purchase, please visit our distributor stores. Addresses are as follow: 
地址1:亞洲電腦科技網絡有限公司
澳門羅神父街豪信大廈地下
Rua do Padre António Roliz, No 6-6A, Edf. Hou Son, R/C, Macau
電話 Phone:+853 2852 8828/ +853 28530143
地址2:PC Market Computer Company Limited
澳門雅廉訪大馬路70A號幸運閣商場地下T舖
Avenida do Ouvidor Arriaga, No 70A, Fortune Tower, R/C Loja T, Macau
電話 Phone:+853 2582 6688
  • WE ARE UNABLE to offer free home delivery service to Tung Chung, Ma Wan, Discovery Bay, Outlying Islands (Lantau Island, Lamma Island, Cheung Chau & Peng Chau), Kwai Chung Container Terminal and restricted areas; Please see the table below for additional shipping charges for specific areas.
 Area Cost
Tung Chung $150
Discovery Bay $150
Ma Wan $100
  • Additional shipping charges could be handed to our delivery driver as the goods is being delivered. We reserve the right to cancel the order if customers are unwilling to pay the additional charges. If your area is not listed, please contact us at sales@zenoxstore.com for alternative delivery and pickup methods
  • Shipping and delivery generally take 7 to 10 working days; but could take up to 14 working days during promotional periods
  • Our staff members will call you 1 or 2 days before delivery to make arrangement
  • For Zenox chair purchases, there will be a $50 surcharge per floor if there are stairs
  • For Zenox desk (Fixed height) purchases, there will be a $80 surcharge per floor if there are stairs
  • For Zenox desk (Pro version) purchases, there will be a $160 surcharge per floor if there are stairs
  • We offer assembly service at $250 per order 

Exchange Policy

    • If the product is unused and found to be defective, exchange can be made within 7 days from the date of delivery
    • Please keep and show your proof of purchase (i.e. invoice, credit card records, etc.)
    • Products which have been used, stained or washed cannot be refunded
    • For products that have been purchased for more than 7 days, refunds will not be offered. Only maintenance and repair services will be available
    • All decisions by Zenox shall be final
    • Please contact us at sales@zenoxstore.com or call 6563 4820/84810418 for more information