Distribution Warranty Process

During the product warranty period, if you have any inquiries about the product, Please contact our after-sales department in the following ways:

WhatsApp: 8481 7841

Before contacting the after-sales department, you need to prepare the following information:

  1. Product model
  2. Problem description
  3. Photos/videos showing the problem
  4. Purchase receipt (must show the store/purchase date)
  5. Is there an Azure eSports Company Limited maintenance sticker on the product packaging (only for Keychron/Durgod)
  6. Is the package/accessories complete (only for Keychron/Durgod)

*It must be proved that the product is sold by the Authorized Reseller, otherwise the RMA request will not be accepted*

The after-sales department will try to provide a simple solution first. If it is invalid, the customer needs to bring the faulty product and all the above purchase certificates to our after-sales service center, please make an appointment first!

Address: Unit 16C, Waylee Industrial Centre, 30-38 Tsuen King Circuit, Tsuen Wan   *Please make an appointment in advance!!

Opening Hours: Monday to Friday 10:00 – 18:00

Tel: 8481 7841