Our staff will call you 1 or 2 days before delivery to make arrangements for medium to large-size items; small-size items are generally delivered through a courier who will contact you directly when they have acquired the goods.
If your home or office requires special permission to access, please inform your building management beforehand to make the necessary arrangements for our delivery personnel to enter and deliver your chair. If you’re unsure of your building requirements, do check with your building management before placing your order.
For condominiums, do note that there may be certain timings where deliveries are not allowed. Please ensure that the delivery time slot selected is within your residence’s approved timings.
We do have an exchange policy. However, it only applies to the product that you originally ordered under certain terms and conditions. Any final decisions will be made by Zenox & Azure Esports Company Limited.
In the unlikely case that you encounter any damaged, defective or missing parts, please take pictures of the damaged parts, order number, and keep all packaging material. Dial/ whatsapp our hotline +852 8481 0814 or contact us on email@example.com. Our support specialists will assist you with their utmost effort.
Zenox provides a range of accessories for you to customize your Artemis or Orion Gaming Desks to optimize practicality and functionality. For Zenox Desks accessories (Monitor arms, Keyboard trays, etc), please visit this page here.